About us:
SkirtingBoards.com is operated by;
ShenSmith Group Limited,
Company number 6860521 Registered in England and Wales.
Address: 35-37 Market Street, Lichfield, WS136LA
TEL: 0845 287 0565 FAX: 0872 115 0179
Email contact : admin@skirtingboards.com
Terms & Conditions
1. Pricing:
SkirtingBoards.com and associated websites operate under trade only terms and conditions as business to business including sole traders and local authorities. No other warranties either express or implied by law are made with respect to these goods.
The information you give us will only be used for the purposes of the sale and facilitating the services we offer you. We may, on occasion use these details to contact you regarding offers we have available that we believe may be of interest to you. If you do not wish to be contacted you may tell us.
Business terms may vary according to each transaction as agreed at the time of purchase, but will otherwise follow the terms outlined below.
i. All prices are subject to change and availability.
ii. Prices quoted will be subject to VAT @ 20% on all purchases
iii. Delivery will be quoted per order according to the current pricing from selected couriers, this is further explained in section: Deliveries
iv. Payments may be made via our online checkout system or other merchant terminals such as Google Checkout / Paypal where indicated, and otherwise payments will be accepted by debit / credit card or bank transfer only. Cash and cheques are not currently accepted. We will charge 2% of the transaction fee where credit cards are used.
2. Product Descriptions
i. Skirting Boards‚
Items sold described as skirting boards are intended for use at the base of a wall. We cannot guarantee their effective use for any other purpose, although they may be used as substitute moulding in other areas
ii. Architrave‚
Items sold described as architrave are intended for use to surround a doorway, and a set is taken to mean the surround of one door, on one side. A double set is taken to mean a doorway wider than standard width – which is normally 1m – 1.2m. We cannot guarantee their effective use for any other purpose, although they may be used as substitute moulding in other areas
iii. Adhesive‚
We may supply adhesive from a range of available manufacturers, which meet the criteria and serve the appropriate function. We cannot guarantee their effective use other than in accordance with the manufacturers guidelines.
iv. MDF
MDF means Medium Density Fibre‚
v. Primed boards:
Where we offer boards in a primed condition, they may appear rough to touch and require sanding before a final coat of paint is applied. This may be helped by requesting a second coat of priming at an extra cost
vi. Sizes and specification
We will always confirm in your order the specification of materials being provided, which may at time to time differ from standard information on our websites. For example softwoods will vary in length according to the stock currently held, e.g. 4.5m, 4.8m etc
Where sizes are indicated, they may fluctuate according to the nature of the materials used,
e.g. Timber lengths advertised as 3m lengths may be supplied as 3050mm or 2950mm according to availability. In this case, we always make best efforts to closely match the overall meterage ordered by supplying an additional length
Where you provide a custom design, but without measurements, we will produce the design on a ‚best efforts‚ basis to most closely represent the overall size or design required. Inaccuracies will not under these circumstances grant rights to a refund or cancellation
vii. Product dimensions may only be as accurate as those supplied by any third party manufacturer
3 Your Order
i. Your order will be confirmed within an invoice sent to you by email to an address you provide. This invoice will constitute a confirmation of your final order with us.
ii. You must provide an accurate email address in order to receive the invoice. We will make best attempts to resend failed emails, however we cannot guarantee delivery if your information is incorrect.
iii. You are required to check your order invoice and alert us to any errors within 24 hours in order for it to be amended - without such notification, the order will be produced as per the invoice and any errors will not affect our cancelation policy.
4. Delivery
i. Delivery of your order will, under normal circumstances, be within 28 days of your order or sooner. We may make an estimate with regard to a delivery date, but this cannot be guaranteed.
i.ii We will not under ANY circumstances be held responsible for costs / liabilities / penalties incurred due to a delivery not conforming with your construction schedule, scheduled workers, accessibility or suitability of ordered goods.
ii. Under normal circumstances you will be provided tracking information where available from the carrier in order to track the progress of a delivery
iii. Delivery will require a signature upon delivery which will constitute your acceptance and confirmation that the goods have arrived in good condition. Damage caused in transit may not be claimed for without the delivery docet (POD) being marked as ‚damaged‚ ('unchecked' will not be acceptable)
iv. If you decide to have the courier deliver your goods without a signature / OR you are not available for delivery, e.g. they are left with outside / beside your property OR you have a third part other than yourself sign for the goods, this does not relieve liability of confirmation and we cannot take responsibility for any damage during transit without being marked as 'damaged' and as such we cannot accept liability for damage
v. If a delivery fails because you / someone is not available to receive the goods, we will not refund the shipping charges, and you will be charged an additional delivery fee for each additional delivery attempt.
vi. We may make partial shipments of your order, if only part of your order is ready for delivery at that time, OR if part of your order is damaged / defective in the original consignment. This must be noted on the original delivery document.
vii. If part of your order is missing upon delivery, you must mark the delivery docet ‚incomplete‚ in order to claim for missing goods
viii. If you or any person acting on your behalf rejects or refuses to accept a delivery you will be charged any carriage forwarding charge as well as a standard administration fee of £30
ix. Any additional charges charged to us by the courier, either for failed delivery attempts or carriage forwarding to an alternate address, will be charge on directly to you.
x. Should you fail to make us aware that your delivery address is difficult to access with a large vehicle, such as an artic truck or curtain-sider lorry, charges incurred by us will be charge on to you.
xi. The unloading of goods from the delivery van or truck is your responsibility. In some circumstances a driver may unload the goods for you, or help to unload the goods, but this is solely at the drivers discretion. If nobody is available to unload goods, the driver may need to arrange a re-delivery, additional charges for which will be on-charged to you.
5. If you decide to cancel:
i. We may allow cancelation at our sole discretion, up to 7 days from the day after you take delivery of your order
ii. You have a statutory duty throughout this period to retain possession of the goods and to take reasonable care of them
iii. You may not cancel your order if any part of it is made to a custom design or specification not normally offered in our range
iv. If you decide to return your order, you must do so;
a. At your own cost (if you send the goods but invoice our company, we will charge you the direct cost of the return of the goods)
b. In the original packaging
c. In the original condition
d. In a resalable condition
e. Within 7 days of canceling the order
v. If you do not return the goods, we may charge you for the direct cost of recovery of the goods, which you must make available for collection
vi. If you fail to return the goods and/or make them available for collection we may claim against you for breach of your statutory duty
vii. If you decide to cancel your order, we cannot refund any carriage charges for the delivery
viii. If any part of the order is damaged upon return, we will deduct a reasonable percentage of the cost from any refund
ix. Cancellation must be made in writing to the address given above.
x. Your refund will be provided as soon as possible after cancellation, minus a 30% administration fee but not later than 30 days of your written cancellation
xi. The goods must be returned to us as soon as possible, but no later than 14 days after cancellation. Failure to do so may result in legal action to recover the cost of the goods.
6. Damaged Goods:
i. If goods arrive damaged, you are required to mark the delivery as "Damaged" in order to qualify for our claims procedure. You must notify us within 48 hours of receipt of a damaged consignment so that we can apply our claims procedure. We retain the right to replace the damaged goods within 28 days. Should you choose to cancel the order at this stage, the usual cancellation fees apply plus shipping charges.
ii. if the goods are damaged, you are required by our terms and conditions to receive the goods and sign for them as "damaged", If you or any person acting on your behalf rejects or refuses to accept a delivery regardless of damage, you will be charged any carriage forwarding charges and redelivery charges, as well as a standard administration fee of £30 regardless of the condition in which the goods arrived.
iii. You are required to send clear photographic documentation of each of the damaged goods within 48 hours of receiving those goods in order to be eligible for replacement goods.
iiii. You are required to retain ALL goods claimed to be defective OR damaged, so that they can be collected by ourselves or the carrier for inspection. If the goods are not made available for collection, no compensation nor refund will be paid out. Once the goods have been returned back to us or our carrier depot, they will be inspected for the claimed damage before a refund may be agreed.
v. if an order is partially damaged, only the damaged portion will be replaced and only goods with damage visible in the photographic documentation provided by you, will be replaced.
vi.
7. Fraudulent Claims:
i. If you make a fraudulent damage claim or payment dispute, we will charge you an administration fee of £50 plus legal expenses of £275 per hour + VAT.